Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Samriddhi Enterprises has appointed a Grievance Officer to address customer concerns and complaints.

Grievance Officer

How To Raise A Grievance

• Email grievance@samriddhikart.com with your order reference and a clear description of the issue.
• Include any supporting details or photographs where relevant.
• You will receive an acknowledgement within 48 hours of your complaint.

Resolution Timeline

We endeavour to resolve all grievances within 15 days of receipt, in line with applicable law. Complex cases may take longer, and we will keep you informed of progress.

Everyday Support

For routine order help (tracking, returns, sizing), our customer care team at care@samriddhikart.com is usually the fastest route. The Grievance Officer handles escalations and formal complaints.